Returns and delivery

The shipment of your package

Upon receipt of payment and the information necessary to process your order (online hearing test or audiograms), we pre-set and get your hearing aids ready, and then ship them from our laboratory located in Nyon, Switzerland, within about 10 business days.

A confirmation email will be sent to you as your package leaves our laboratory, along with the tracking number of our UPS partner. This number will allow you to track the progress of the delivery which should take place within 3 days after shipping.

Auzen offers cost-free shipping for orders in Switzerland over CHF 250.


Terms and Condition for Returns

In the event of a return, the products must be returned in their original packaging accompanied by any accessories, instructions for use and documentation present when they were received, as well as the “Return” tracking number, to the following address:

Auzen - Customer Service
Rue de la Morâche 5
1260 Nyon

To obtain a “Return” tracking number, please contact our Customer Service by email at or by phone at +41 31 528 0879.