To place your order easily and without leaving the comfort your home, go to our home web page where you can take your hearing test online in just a few clicks.
Once you have received your results, take a look at the line of hearing aids recommended by our hearing aid professionals that best meet your needs.
In less than 4 days, you will then receive your kit including your hearing aids pre-configured according to the results of your online hearing test, as well as the free charger we offered you.
As soon as you receive your kit, you will be contacted by your dedicated hearing aid professional to help you fine-tune your hearing aid settings online.
We accept payment by credit card (Mastercard, Visa, AMEX) as well as PayPal.
As part of our satisfaction guarantee, hearing aids can be returned at any time without having to provide a reason within the first 30 days.
The Auzen kit contains hearing aids, their charger, a quick start guide, the 4-year manufacturer's warranty and the user guide. You will also benefit from an unlimited consultation service with your dedicated expert.
We have a price per range. Our prices are the same for all the references present in the product lines. Discover our ranges
At Auzen, savings are not made on the quality of service, but on our margins. We offer the highest performance hearing aids to date at an exceptional price that is up to 65% less expensive than the market price. More information
We invite you to discover our comparison table of market prices.
Depending on your situation, you will benefit from different terms and conditions for reimbursement. On average, the health insurance funds reimburse CHF 860.- /ear and CHF 1’260.- for both ears every 5 years. Find out more about the terms and conditions for reimbursement. More information
After purchasing the order, you will have a 30-day trial period for your hearing aids. You are not satisfied and want a refund? Contact our teams by telephone. Consult the terms and conditions for refund here. More information
Online HEARING CARE
As soon as you receive your hearing aid kit, you will be put into contact with your dedicated hearing aid professional to make customized setting adjustments to your hearing aids.
Do you want to understand how hearing care works at Auzen? Visit our online hearing care web page.
To find out more about our care, we invite you to look at our approach to hearing rehabilitation at Auzen. More information
Once the app connects to your hearing aids, the hearing aid professional performs a series of remote tests through your app. This is how the settings of your hearing aids are fine-tuned to adapt perfectly to your hearing.
In both cases, hearing care is carried out by certified hearing aid specialists.
Adjusting the settings of the hearing aids is done in both cases through hearing aid apps intended for this purpose. The Auzen premium service provides online adjustment of the settings and is more convenient because it does not require you to travel each time optimization of the settings is needed. A better adjustment ensures that you can wear your hearing aids every day in all types of environments and with no worries.
Find all our tips for taking care of your hearing aids.
Check that the hearing aid batteries are fully charged. If not, connect them to the charger. If the problem persists, contact us.
All our hearing aids are guaranteed for 4 years by the manufacturers.
There are three ways you can contact your dedicated hearing aid professional:
*Via the app for your hearing aids
*On our website, by going to the contact us web page
*By telephone at +41 315 280 879
Yes, all devices having a IOS 9.3.5 or higher system (iPhone 4S equivalent) are compatible.
All of our hearing aids are equipped with Bluetooth 5.0.LE functionality that allows them to be connected to your phone, TV, car and all your other Bluetooth accessories to receive sound directly into your ears.
Our hearing aids do not use disposable batteries. Our hearing aids are 100% rechargeable using state-of-the-art built-in rechargeable battery technology. The charger comes free with your order. The average lifetime of the battery is 10 years. For any battery purchase, we recommend that you go directly to our online store.
Each manufacturer has their own app that connects to their respective brand of hearing aids.
Click on the link corresponding to the brand you have chosen to download and install the app:
You do not need any special devices to adapt the hearing aids we are offering. A relatively recent smartphone is sufficient for you to access the apps and remote care.
HEARING AIDS SPACE
There are many hearing aids on the market. It’s in the Auzen laboratory that we have combined our expertise to test and select the most discreet, high-performance rechargeable models for you that are equipped with technologies to make precise remote adjustments possible. Find out more about our selection. More information
We work only with the 4 global leaders in manufacturing the best hearing aids. More information
The easiest way to choose your hearing aids is to take an online hearing test first. Once you receive the results, all you have to do is go to the product line that best suits your lifestyle and your needs. You can also call on one of our experts at any time to guide you in the chat or by phone.
To learn how to properly position your hearing aid, we invite you to watch the following video.
The greater the number of setting channels, the greater the number of precise setting options that are made available to the hearing aid professional. This offers greater precision in customizing settings and therefore better hearing care.